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Affordable Seating - Horrible customer service

I placed an order for bar stools based on the description posted on their website. Delivery took a long time (within timeframe posted on their site) and there was little communication about the order overall. The items received were in good condition and well packaged. However, the items were much smaller than what was posted on their site. When I reached out to Affordable Seating I was told they are measured at the widest point, that is what I measured... When I refuted this point I was told that's what it is and I can return them if I want and be out my shipping costs, plus pay for return shipping, plus pay a 30% restocking fee. In the end they were unwilling to work with me to resolve the situation. Do yourself a favor a shop at a more reputable establishment.
2.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Website
#1439035
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Affordable Seating - Scam artists

They will send you the wrong parts and won’t solve the issue. I was sent the wrong table base twice that won’t fit the table top I bought from them. They picked the size base for the table top but it turns out they don’t carry the correct table base according to them. After two months of sending pictures and videos to show them the parts don’t go together, they just said there’s nothing they are going to do about it. These criminals should charges with cheating consumers.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1439400
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I don't get the algorithm you use to rate this business on BBB. This business has 35 total review, 15 positive, 17 negative and 3 neutral. How does it get 4.3 rating? It just incorrect. Here is my story about this business. Our business purchased 50 chairs from this...
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1.9
#1314215
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WORST WORST WORST COMPANY EVER! TERRIBLE CUSTOMER SERVICE! SHIP BY DATES ARE A JOKE! Ordered 2 booths from them over 2 months ago. Was promised 4 different delivery dates. Every time the shipping date would come and I received no tracking number, so I would call and...
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1.0
#1100322
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I have been doing business with Affordable Seating for as long as they have been around. As a long time customer, I am very happy with their services.The salesman was very helpful. I found what I was looking for regarding restaurant furniture. Everything was delivered...
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3.9
#1084976
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please please please stay away from this company..very rude staff,very unprofessional customer service..i have been dealing with ram ,alberto,gabriela.when you see those name in your email please know that its all lair with their date provided and customer services..we...
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#1085414
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When looking to update my restaurant seating, I came across the wooden ladder back chair and thought the design would really highlight my decor. Above all, quality was crucial to me and the sales professionals made sure that I was satisfied with the items I purchased....
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3.8
I liked
  • Upholstery choices
  • Sample chairs
#1081533
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Affordable Seating - Defective products
Affordable Seating - Defective products
Affordable Seating - Defective products
Affordable Seating - Defective products
Affordable Seating - Defective products
Order 32 chairs, 12 of them either have scratch or nails through the back to the front. They never sent me any tracking numbers or delivery date even I called everyday, they just showed up without any warning. Try to reject the chairs and call them right away, they...
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1.6
#969810
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Affordable Seating - Furniture Set Review
Affordable Seating - Furniture Set Review
Affordable Seating - Furniture Set Review
We should of checked reviews before ordering but now we have become a review !! We ordered furniture from this place 4 months ago they told us in 6 eeeks we would have our furniture yes they were right we receive junk things we could of built better ourselves we have...
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2.0
#1004952
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Horrible experience with this company, order 3 black 72 inch restaurant booths. One of the booths came damage we refused to take the third booth from the shipper and we sent it back. For the last 2 months we have had numerous phone calls with customer service asking...
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#1027401
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